Autogence does not out-source any of its development or support services. Our software is developed and supported as a team, reaching for one common goal, your satisfaction.

Step 1. Make sure that LANKAR is
............NOT running on your computer.

Step 2. Click on the "Download
............LANKAR Update" link
............below.
............Note: When asked to
.....................download the update,
.....................save it to.your C:\ folder.

Step 3. Once downloaded, double click
............on the downloaded file and
............follow on screen instructions.

At any time, every Autogence employee and customer can see exactly what calls are in our queue, and which customer is going to be serviced next. Once a support call is closed, an automatic email is sent to the customer. This email contains the name of the Support Engineer responsible for the customer, and the chronological events that lead to the closure of the case.

If for any reason the customer is not satisfied with his/her support experience, the Support Manager, and Executive Team's email address are listed in the email.

The email also contains a short questionnaire that the customer replies to. The questionnaires are compiled and reported to our Managers. These reports help us monitor, reward, and direct our support efforts in the direction that serves our customers best.

There is a steady stream of software requests coming in to development every day. Feature requests and bugs come from Support Teams. Presale feature requests come from Sales Teams. Strategic feature and design requests come from the Executive Team.

Fixing bugs takes the highest priority. The rest is a juggling act where each request is prioritized and assessed by all Team Managers.

Ultimately what Development strives to achieve is delivering a robust, stable, ever improving product where the customer would be most satisfied with his/her investment.

BETA testers are avid customers of ours who use the software extensively and are looking for errors as they run their business with the new release. The Development Team and BETA testers work closely together to ensure the software performs to spec.

Once the Development Team determines that the software is performing as it should, the number of BETA users is increased to expose the new release to an even larger group of companies. This process goes on until the Development team can find no flaws in the new release. The software is then released to the general public.