Effective Date: 09/09/2025
At Autogence Inc. (“Autogence,” “we,” “us,” or “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our products, services, websites, software, and applications (collectively, the “LANKAR Platform”).
By using our services, you agree to the practices described in this Privacy Policy.
This Privacy Policy applies to:
Individuals and businesses using the LANKAR Platform in Ontario and across Canada.
Visitors to our websites, users of our applications, and subscribers of our software.
Information we collect directly from you, from your organization, or through third-party integrations.
When Autogence acts as a service provider/processor on behalf of a business customer, that customer’s privacy policy governs, not this one.
We may collect the following categories of personal information, as permitted under Canadian law:
Personal Identifiers: Name, address, phone number, email, login credentials, payment details.
Business Data: Shop records, inventory, invoices, payroll details, customer/vendor information.
Usage Data: Device identifiers, IP address, browsing activity, app usage, location (with consent).
Customer Support Data: Communications with our team, training session records, feedback, surveys.
Third-Party Data: Information imported from banks, payroll providers, or integration partners.
Biometric Data (where applicable): Facial recognition or voiceprints for authentication (collected only with explicit consent).
We do not knowingly collect information from children under 13 years of age.
We collect and process personal information only for purposes that a reasonable person would consider appropriate under the circumstances, including to:
Provide, maintain, and improve the LANKAR Platform.
Manage accounts, subscriptions, and billing.
Protect against fraud, unauthorized use, and legal risks.
Personalize user experiences and recommend relevant features.
Deliver training, customer support, and troubleshooting.
Send marketing communications (with consent, or as otherwise permitted by law).
Conduct research and product development.
Comply with legal and regulatory obligations in Ontario and Canada.
We may share personal information in the following situations:
With service providers who support our business (e.g., hosting, payment processing, IT security).
With integration partners if you choose to connect the LANKAR Platform to third-party services.
For legal reasons, including compliance with subpoenas, regulatory requirements, or enforcement of agreements.
In business transactions, such as a merger, sale, or acquisition.
We do not sell personal information.
We use cookies and similar technologies to enhance functionality, measure performance, and tailor advertising. You may control cookie preferences in your browser or through our cookie settings tool.
We use technical, organizational, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. However, no system can be guaranteed 100% secure. You are responsible for protecting your login credentials.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we securely delete, anonymize, or de-identify your data.
Under PIPEDA and Ontario privacy law, you have the right to:
Access and request a copy of your personal information.
Request correction or updates to your information.
Withdraw consent to certain uses or disclosures.
Challenge our compliance with privacy obligations.
Requests may require identity verification. Please contact us using the details below.
Your personal information may be transferred and stored outside of Ontario, including in the United States or other countries where we or our service providers operate. Where this occurs, we take reasonable steps to ensure comparable levels of protection in accordance with Canadian law.
We may update this Privacy Policy periodically. Material changes will be communicated through the LANKAR Platform, by email, or other appropriate means. Please review this page regularly for the latest version.
For questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:
Autogence Inc.
70 East Beaver Creek
Richmond Hill, Ontario, Canada
Phone: 800-446-3087
Email: customercare@lankar.com